ROS Card Control Issue — Bug Report & Data Collection Guide

Astrion Astrion - Development & Advanced
1

Dear Astrion Users,

To help our engineers quickly identify and resolve issues where a ROS Card becomes unresponsive or cannot be controlled after being added, please provide the following information when reporting the issue.

The more complete the information provided, the faster we can reproduce and resolve the problem.

Step 1 — Describe the Issue in Detail

Please describe the behavior as clearly as possible. Examples include:

  • Is only a specific function failing, or is the entire entity unresponsive?

  • Does the issue affect touch controls, physical buttons, or both?

  • Is the entity functioning normally inside Home Assistant itself?

  • Did the issue appear after an update or configuration change?

  • Does the problem occur consistently or intermittently?

Detailed descriptions greatly help us narrow down the root cause.

Step 2 — Provide Home Assistant Entity Information

Please provide the entity attributes from Home Assistant:

  1. Open Home Assistant

  2. Navigate to:

    Settings → Developer Tools

    76c316fe6b13a4dd2d6f143536431d89
    76c316fe6b13a4dd2d6f143536431d891209×309 35.8 KB

  3. Select the Entities tab
    (Please make sure you are using the Entities tab, not States or other sections)

    fe2beab6277993899e61e52db0dac3a3
    fe2beab6277993899e61e52db0dac3a31213×697 70.9 KB

  4. Search for the affected entity ID

  5. Copy the complete entity attributes/information and send it to us

This information helps us understand how the entity is exposed to ROS Card.

Step 3 — Upload Remote Logs

Please enable log upload on the remote:

  1. On the Astrion Remote, go to:

    Settings → About → Log Upload

    image
    image182×303 11.3 KB

  2. Enable the log upload switch

  3. Return to the previous screen

  4. Refresh the remote data once

  5. Reproduce the issue by performing the uncontrollable action again

The remote will automatically record and upload relevant exception logs if an error occurs.

Step 4 — Provide Device Information

Please send us:

  • A screenshot of the About page

  • The device serial number

  • Current software version

  • Current ROS Card version

Additional Notes

  • Please provide all requested information whenever possible.

  • Screenshots and short videos are also extremely helpful.

  • If multiple entities are affected, please specify which entities are impacted.

Thank you very much for your support, patience, and assistance in helping us improve Astrion and ROS Card.