Hi, ive uodated my remote to the lates firmware and ros card updated but i keep getting network dropouts. So the remote disconnects from my wifi and i have to go into settings and it says nexxt to my network disabled. I Then press on it and it says enabled again and connects. Does it 5 - 10 times a day ?
Hi Skeltonmfc,
Regarding the network disconnection issue you reported, I’ve already passed it along to our testing and engineering teams. Based on your description that “the remote disconnects from WiFi and then loses connection to HA,” our initial assessment points to a network-related problem.
To help us diagnose further, could you please try the following：
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Let us know how far your remote is currently located from your WiFi router.
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Move the remote to about 10 meters away from the router and check if the signal remains stable. According to our engineers, the remote should perform well even at this distance.
We look forward to your feedback. Thank you for your cooperation.
Hi, my remote is about 5 meters from Ruckus’s Ap. But it’s not just disconnecting from my WiFi it’s disabling the save SSID then I have to go into settings and enable it again then it reconnects ?
We have a general understanding of the issue you reported. Regarding the WiFi disconnection and failure to reconnect automatically, we would need the following additional information to help us locate and analyze the problem more efficiently:
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When did you receive the remote control?
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Has the WiFi required manual connection ever since you started using it? Or did this issue appear after a specific firmware update? (If there was a version where WiFi worked normally, please let us know which version.)
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Has the remote control ever been dropped?
We look forward to your reply. Thank you for your cooperation!
Hi
Ordered 28th August last year
It has always done it but seems a lot worse after the latest update (used to happen few times a week now it’s multiple times a day)
Not to knowledge we are a kid free home
Hi there,
Thank you for your feedback. Based on the information you provided, we understand that this is not a question about how to use the product, nor is it a discussion regarding new technology. As such, we believe this matter would be best handled through our after-sales support channel.
We sincerely apologize for any inconvenience this may have caused, and we truly value the opportunity to help resolve the issue for you.
To assist you more efficiently, we kindly ask that you send the following information to our support email at support@sanytron.com. Our dedicated after-sales team will prioritize your case and respond as soon as possible:
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Order Number – for purchase verification
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Issue Description – so we can properly document and diagnose the problem
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Your Full Name
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Contact Phone Number
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Detailed Shipping Address
Once we receive your email, we will get back to you promptly. We truly appreciate your understanding and patience.
Wishing you all the best!
Best regards,
Leewei
Sanytron Team