When will this actually ship to the US?

UltraBARX
1

“Shipping Label Created 2026-09-04”
When is this actually getting sent out?

2

Hello, welcome to our community!

For our US customers, we have chosen to ship by sea. We checked with our freight forwarder today, and all packages will arrive in the US by the end of this month. All US customers will receive their orders before October 8th.

Thank you for your patience and understanding.

3

Thank you for the update and the most recent newsletter.

Why did you remove my comment from the Kickstarter page and ban me from additional posts? I was trying to share this shipping information/context with others who are angry, to be helpful to you all, and my earlier message is gone, along with my ability to post on the main product page or the newsletter pages.

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I tried several posts. This was the message I tried to share to be helpful:

For those in the US still seeing “shipping label created” (from GOFO vendor, in my case)

  • Per their reply at https://forum.sanytron.com/t/when-will-this-actually-ship-to-the-us/333:
    “For our US customers, we have chosen to ship by sea. We checked with our freight forwarder today, and all packages will arrive in the US by the end of this month. All US customers will receive their orders before October 8th.”
  • So I believe our devices are currently on a ship in the Pacific - I think that link we received is the US freight partner’s leg of the journey, so they’re “stuck” at shipping label created, because the vendor is waiting for the product.

@Manchi team - is this correct? Is it possible to get a tracking for the ship to track we’re on course for the 7th per your more recent comments?

4

Hello,

I believe there may be some misunderstanding involved here.

I have checked with our company staff, and they have never intentionally deleted your comments. In fact, we do not delete customer comments.

Regarding the shipping information, I confirmed with my supervisor that we are allowed to provide you with relevant information and that you have the right to know about it. Therefore, after you posted your question on the forum, I also responded to you.

If we did not allow you to post comments, your posts on the forum would not only go unanswered but might even be deleted. However, that was not the case. For this reason, I believe there may have been a misunderstanding. You may also review the comments on Kickstarter. Whether they are positive or negative, we are willing to accept them. We serve our customers, and every customer is extremely valuable to us. We would never take any action that could harm our customers’ interests or damage the company’s reputation.

Regarding your difficulty posting, could you please let us know whether you are unable to post on the forum or on Kickstarter? If possible, please provide us with more details so that we can investigate the issue further and determine the cause.

Once again, I sincerely apologize for any inconvenience caused by this misunderstanding.